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Manage

At the height of the last economic bubble, bankers on a perceived hot streak and buttressed by complex risk mitigation strategies, often proffered once pithy truisms like, "a rolling loan, gathers no loss."  At the heart of that statement sits the idea that a loan (healthy, toxic or otherwise) passed with speed from one bank to another, like an adult version of hot potato, would never yield a loss. 

By Colleen Kettenhofen

"When managing difficult people, if it isn't written down, it's as if it didn't happen." Many managers and supervisors are promoted to management positions based on their hard skills. Yet few of them have had training in the area of managing people. Especially managing difficult people. In conducting seminars on managing people, one challenge I hear managers and supervisors face nowadays is how to manage a difficult employee. You can't control them, but you can control their environment in the hopes of coaching the employee to better performance.
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